Frequently Asked Questions
Check-in and the safety briefing is 30 minutes before the scheduled departure.
The boarding and disembarkation are at the first dock on Mosquito pier on the north end of the island. It is about a 5-minute drive past the entrance to the airport when your driving from town on the main east-west road (PR 200) on the Northside of the island. It's about two minutes further west than the well known Ceiba tree. Our dock is the first ramp down to the water on the left side of “Rompe Ola” (the causeway and pier). Park anywhere close to the ramp.
See Maps # 3 & 4 on our Maps Page. There are both both large scale and small scale maps to help you get oriented.
Please don't miss the boat - we'll get lonely without you!
Don’t forget towels and sunscreen (we recommend lotions over spray sunscreen- the spray is not easily applied with the wind aboard ship and it tends to make the decks slippery). Sunglasses, hats, swimwear, cover-ups, and don’t forget your underwater cameras!
We supply freshly prepared snacks aboard and depending on the cruise you select, a full meal aboard is also included in the cruise. Please let us know at the time of booking under special considerations if you or your family has any food allergies or special dietary considerations.
Passengers must be physically able to climb up and down a few stairs or rungs on a ladder to access swim stairs. We do not have a specified weight limit.
Our crew depends on tips as part of their income and strives to give the highest level of service to our guests. It is up to the guests to decide how well the crew served them individually, but industry standards are 15- 20% of the charter cost.
- Cancellations by the captain due to weather or sea conditions - 100% refund.
- Cancellations by guests 72 hours or more in advance of the cruise - 100% refund.
- Cancellations by guests between 24 and 72 hours in advance - 50% refund.
- Cancellations by guests less than 24 hours in advance - no refund.
- If you don't arrive on time and miss the boat - a "No Show", the ticket is NOT refundable and NOT reusable, unless (and only if) we have space available to reschedule on a future date. Rescheduling must be made on the day of the original trip, based on availability and a rescheduling fee of $25 per person will be applied.
The Fénix is a large relatively fast vessel and the cockpit is all outdoor seating.
If you are exceptionally prone to motion sickness, you should consult a physician or pharmacist for the best preventative remedy for you as we can not dispense medications on board.
Some helpful tips if you begin feeling sick: stay on deck in the fresh air; look at the horizon or lie down; have a ginger drink or suck on ginger candy (ask a crewmember).
Puerto Rico is a U.S. territory and is considered domestic travel within the US. No passport is required for US citizens.
Travel by air is the fastest, easiest and most reliable method to get to the island. The short flights are on small commuter planes (8 passenger) and have beautiful aerial views. Most of the small airplanes have a luggage weight limit of 25-30 lbs and charge $1/lb. for any overage. There are three airports on the main island of PR that fly to Vieques (VQS):
San Juan International Airport - (SJU) the large international airport on the island which is about a 25-minute flight to Vieques (Typically the most convenient method for travelers).
Isla Grande Airport- (SIG) located in San Juan is a small informal airport approximately a 15 minute drive (approx. $20 Taxi- Uber $9-14) from San Juan International Airport and is a 20-minute flight from San Juan to Vieques.
Ceiba Airport (RVR) - (Jose Aponte de la Torre Airport). Ceiba Airport is in the town of Ceiba at the old military base airport and is another small informal airport. It is about 60 miles outside of San Juan and is a little over an hour drive (approx. $90 Taxi) from San Juan International Airport. The flight from Ceiba to Vieques is a 7-minute flight.
Service to Vieques from the main island of Puerto Rico is offered by:
Note: not all airlines fly from all three airports.
Private charters and airlines from the Virgin Islands to Vieques:
Another travel option to Vieques is via the ferry from Ceiba. Ceiba is about a one hour drive from San Juan. The cost is approximately $90 by taxi or $60 by Uber.
The ferry commutes from Ceiba to Vieques 4 to 5 times per day and only costs $2 for each one-way trip (if tickets are purchased at the port). The trip takes about forty five minutes but can vary based on weather conditions. Note that fairly often the ferry does not leave on schedule, and when the number of passengers exceeds capacity, commuting local residents take priority over other travelers!
For the adventurous travelers choosing this route, because of potentially long lines (especially during holiday weekends), it is recommended that you arrive early to purchase tickets or, better yet, purchase tickets online
For a current schedule or to purchase tickets online go to Ferry, Tickets & Schedule
We highly recommend renting a car to really experience Vieques. In high season (Nov.- May) they should be reserved well in advance to ensure availability. There are also rental scooters, golf carts and bikes. Other options include Taxis and public cars ("Publicos"), but these are not always available.